Help and support

How can we help?

You can contact us even if you can’t log in or don’t have a subscription.

General enquiries

Email hello@tutorscotland.co.uk for general questions about Tutor Scotland, what is included or which English level to choose.

We aim to reply within two working days.

Accounts, payments or learning

Email support@tutorscotland.co.uk. Tell us what you were trying to do and what happened.

Please don’t send your password, email confirmation link, card number or schoolwork.

Having trouble signing up or logging in?

Confirmation emails should normally arrive within a few minutes. Check that the address is correct and look in junk or spam, then use the resend option once.

If it still has not arrived, email support@tutorscotland.co.uk so we can check delivery. If you’ve forgotten your password, use the recovery link on the login page.

Cancelling or asking for a refund

Use Subscription and payment in your account, or email support@tutorscotland.co.uk. If you cancel in the first 14 days, we’ll give you a full refund, even after use. Read the cancellation details.

Privacy or deleting your information

Email privacy@tutorscotland.co.uk. You can ask for a copy of your information, a correction or deletion in your own words. You can ask while your subscription is active.

We normally answer privacy-rights requests within one month. Read our Privacy Notice.